Customer Reviews

Wow really?!! If you buy online, buyers beware! You're definition of quality and there's may differ. Spent over 50grand on a truck worth 10.000 in my book. Told salesman my budget then got the truck. OMG, not a straight panel on it, was not what he showed in pics. AWFUL! I pulled bed cover back and this CERTIFIED vehicle was compromised. It was awful, they agreed. They sold me another one, way over my budget, 10.000 more. I did it because I had to get out of this vehicle I agreed on, under false pretenses.Then the salesman, Jimmy, charged me 500 more for delivery cash. I had gave him 700 first go around to deliver then another 400 cash money because he said the company did not give him gas card and he forgot his debit card. Would pay me back. This was a lie! He has not given me my money back and there finance manager won't return my calls on buying extended warranty. If you're buying online, I suggest you find a different place. They're after a one time sale. Thanks Jimmy. So, long story short, I spent on paper with trades over 110.000dollers. They charged me doc fees twice, cause they sold me a compromised vehicle the first time. Paid taxes twice, my god watch what you do on line Bartow is fraudulent now what dodge dealer wants t o sell me extended warranty on my truck looking

Bought a used car with 50K miles and 3rd gear broke.

My breaks squeal horribly after Thunder Chrysler did maintenance on them. They probably used super cheap parts.

Beware of "dealer discounts" as you probably won't "qualify" top line crossed out price is what YOU PAY!! Red is a nice guy but he's still a car saleman!😜

You used my jeep, wave account and contract to do an oil change on somebody else’s car, stating that the customer transposed the VIN number Arsenio from service department called me and apologized however, I just heard from Jeep with customer service that your dealership canceled my jeep wave contract for service I wanna know why why did you do that? Why did you cancel my jeep wave service contract I need an explanation I’ve never been to your dealership I have never dealt with any of you people and you go and do this.

I want to bring an issue that just happened today while my wife was there trying to figure out what to do with our car that a claim has been opened and we've been waiting for 1 month to be fixed. Redd and Arsenio Quintero were the 2 people that my wife spoke too and I was on the phone with her while this conversation happened. I don't appreciate them trying to play her for a fool and Arsenio Quintero asking her "He doesn't know what her problem was?" The problem is that we are having an issue with a car that is faulty because the engine was supposed to be on recall and it wasn't. We have warranty and paid for an additional extension on it and now they are saying that we don't have any because the 3 yr mark is up. We haven't even had the car for 3 yrs. Also that's no way to talk to customers, using a condescending tone and being disrespectful. He's lucky I wasn't there, you all need to keep your people in check and actually take care of your customers. The way he spoke to my wife was unacceptable.

If negative 6 was an option I'd choose it! I placed an order for a vehicle almost a year ago now! I was told that it will be guaranteed to arrive and that was important to me because they are going to stop making this car! I waited patiently, I call Time to time to check on status! A few days ago I called and was told my order was canceled! I grilled them for it in which they apologize but that isn't enough! Not only that but they knew my order was canceled a month ago and didn't care to reach out and tell me it was canceled! Poor service from the managers poor service from mike! I'm not even given the opportunity to go order another one! If only they told me when they knew about cancellation I would been able to go find something else! But I'm not even given that opportunity because of there lousy service! They wouldn't even help me look for another car after that or nothing! Just a bunch of crooks lying to people wasting there time! I wouldn't recommend them! They will make it sound good but won't fulfill their end of the bargain!

I don’t want your text or email. Stop

We bought a new truck in 2019 in Thunder Chrysler Dodge. We had good experience since that when we came to do service oil change on a truck until now. Over a month we are waiting for the couple of parts which are under warranty. Truck is getting worse and we left multiple messages with inquiries on a status. No one did call us back and recently we found out they still don’t have parts. I am wondering if they are ordered them.

Money hungry. I see how they got the new building, by ripping people off. Told me that my ram needed 900 worth of routine maintenance to fix a check engine light. Told them maintenance was done before I bought it 7k before. They responded that they do not know that the Ram dealer I bought it form did the maintenance. So took it to another dealer. Big surprise it was a bad sensor covered by warranty. Good job again thunder for loosing business.

I purchase a brand New Gladiator in this place and add extended warranty and pre pay even oil change, LUIS PENA is the person that always help me at the service counter, One day i bring the Gladiator to do Oil change and tires rotation, left the car at 9am and pick it up at 3pm, driving to my house i start seeing smoke on the engine, stop the car and the car was pouring oil They don't know how to tight a bolt "RECOMMENDATION people don't BUY anything from this place" From that point on Lies after Lies Excuses after Excuses, driving with out oil for many miles on a brand new Gladiator, this guy is a LUIS PENA is a liar, trying to fix something with the extended warranty that i already bought, Second problem that i have with them is that 3 fender start show white strips "changing colors" the takes some pictures to ask the supervisor if the qualified on warranty to be exchanged, a year past and no answer yet, every time i go to the service department more Lies more Lies and no answer, don't make the same mistake i did, A car salesman is always going to be salesman, never hones full of lies, they only want your money on the day of purchase and you are on your own after that! Thunder💩

We have had a very bad experience with Thunder Chrysler. They do not respond to any communication. They do not return phone calls and have not responded to a written letter. Our car continues yes to have problems that we paid over $3000.00 to have fixed and we can not get in touch with anyone.

10/10 wouldn’t reccomend. Won’t be back to this dealership for service again. They said they rotated my tires which I know they didn’t because there is one tire without a valve stem and it’s in the same location on vehicle as when I dropped it off. Told them about a leaky tire, said I needed a new one because it is in repairable same tire is leaking and found the nail still in tire so they changed a random tire for a new one. Will not take back because we already went 3 different times in a week because they didn’t have parts and when we went back they got the wrong parts in so had to take a third time in a week. Will try another dodge for next vehicle service

They Post Cheap Prices on the internet, an then when you are ready to Buy they mark it up with spooked add ons 8000.00 to 10000.00 ! Don't waste your Time shopping there !

Shady car salesman Kevin tried to pull the Bait and switch he quoted me an "out the door" price over the phone. When I showed up to do paperwork it was thousands of dollars more. He denied giving me a price and explained he is not authorized to do so without talking to finance first... until I showed him the text HE sent me. He then admitted he should NOT have given me a price over the phone and he might get in trouble. He refused to honor the price so I walked out. After I left he sent me belittling texts 4 hours later saying things like "clearly $4000 more is a lot of money to you but for most people it's no big dea"... Very shady and unprofessional Not to mention he wouldn't even quit eating pistachios for 30 seconds, there were literally pieces flying out of his mouth while he was talking. The dealership had a sign on the wall that said "Tony cares" I asked him to get Tony Smith for me so I could talk to him he refused to do so. If you really do care Tony reach out to me.

Service department is no good they wait till closing time to tell you they don’t have a part or can’t fix it and then tell you they don’t have any loaner cars

Worst service I’ve ever encountered at a dealership/service center. I have a very common model jeep.(2008 JK) had coolant leak issues. Needed a water pump and several gasket sets, none of which were in stock.. did not get the vehicle back for 15 days!!!!! Getting any kind of updates on the vehicle was near impossible when I did finally get the vehicle back I found tools left in the engine compartment, parts missing off of my air intake and plastic seat covers wadded up and thrown on the seat. ..would not recommend.

Typical sales tactics from a pushy and aggressive salesman. With the inflation of car prices currently, they did have competitive prices listed online. But once we sat down he was rude and it only got worse from there. I'll pay more money elsewhere before I'll be disrespected.