Customer Reviews

People there are very nice. But I took my jeep in for service. They diagnosed it, and after 3 weeks, I was happy to pay in cash $1635. Made it less than a mile and the problem returned so I took it back. They couldn't fix it saying it was the computer and it's discontinued. Can't refund my money, won't return my calls. I was going to buy a new jeep after fixing mine. But I absolutely will not buy from them or trust them again. Go elsewhere until they make this right. Very disappointed. Guess I'll go higher up the chain. Update: another week gone by? still waiting They diagnosed it as transmission solenoid pack. I told them what I thought it was (ECM). But they insisted. As I suspected it was in the end the ECM. I took it to the pros because I expected a dealership to get it right even though I knew it would cost more. The ECM is a discontinued part so I bought a rebuilt one. So as of now I've got $2,400 in a minor repair.

One of the worst dealerships. No ethics, bought my vehicle and had it delivered, when I received the car the tires had been exchanged and know one took responsibility for it.

Avoid This Dealership – They Don’t Even Want to Sell Cars I wish I could give less than zero stars. I inquired about a Jeep Wagoneer listed for $85K and reached out to the dealership on Saturday—well within their hours of operation—to get leasing information. A representative responded and told me to come in. Since I couldn’t at that time, I asked if they could simply send over the lease details instead. They agreed and assured me that someone from their team would follow up. Saturday: No response. Sunday: I followed up—was told again, “Someone from sales will reach out.” Still nothing. Monday: Silence. Tuesday: I reached out once more, expressing my frustration at having to practically beg for basic information. At this point, it’s no surprise that Stellantis is struggling and their cars are collecting dust on lots—because apparently, this dealership has zero interest in actually selling vehicles. Even when a potential buyer is actively reaching out, they can’t be bothered to respond. It’s ironic, considering Stellantis themselves have admitted to overestimating the value of these vehicles, yet customers can’t even get basic pricing details. How long does it take to send simple numbers? How much longer until they bother calling back? Is an $85K sale not worth their time? Don’t waste your time with this dealership. If they can’t even provide basic customer service before a sale, imagine the nightmare if you actually purchased a vehicle from them. Instead, their cars will continue to sit on the lot until they’re eventually dumped at a wholesaler—someone who actually wants to sell you a car. I’ve attached proof of my messages so you can see I’m not making this up. Buyer beware.

They have the worst LOT and repair shop not to mention how bad their staff is!! They had my van for repairs a few months ago and it took 10 days to finally get repaired. 2 weeks ago we towed my van in to replace the alternator and also look to re pair what they had already repaired before! My Van is still sitting in their lot unrepaired 2 weeks later!!! I have a full bumper to bumper coverage warranty purchased through them but for some reason they can't figure it OUT!! MY husband checked on my van today and they never requested the repairs it needs. They don't know their AZZ FROM A HOLE IN THE GROUND!!! I WANT MY VAN FIXED!! 2 weeks no car. They need to give me a car to use until they figure it OUT! I purchased my van and full extended warranty with them at Bartow ! What the hell is the problem!! I gave them a 1 star because they didnt offer a big fat ZERO! 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬👺🤬🤬

Bought a $15k car from them within a month the car started giving me a lot of problems before, I even make my first payment. I Spoke with the dealer and explained the problem I have and they seemed like they will take care of it but after they diagnosed the car they told me they won’t be able to help me with the problem because the car has bad transmission. They knew about the problem before and they didn’t care and throw it in my face like it’s my fault that I trusted them. The problem is I thought I was the only one with this issue, although few customers bought cars were complaining about their cars they just bought from them while I was waiting for the car to be diagnosed. This is insane I don’t recommend anyone to trust this dealer!!!

Do not buy a used vehicle from this dealer. They sold us a broke van that after 5 times back to the dealer, they could not fix. They bought it back and sold us another broke van for my wife and 2 kids.... Bought a chrysler Pacifica with 30k on it, on the way home the dash lit up with all the warning lights, would not shift and began slowing down on its own. We called them to fix it and they tried 5 times to no avail. They actually bought it back on the terms that I buy a replacement from them. The replacement van (Honda Odessey with 32k) was delivered with check engine lights (check battery charging system) on even though we were promised it was 100% perfect. After the first rain we have water pouring into the interior of the van. Call the dealer to find out they lied to us and it is not under warranty. Now after purchasing a 35 thousand dollar van, I must immediately drop untold amounts of money to get it fixed. Charging system and whatever is causing the water leak. These guys are not to be trusted to sell a properly working vehicle, even though that is the only thing they are supposed to do.

Sold 2019 honda without proper maintenance before it was sold , now the honda has to get a new torque converter and transmission cause dealer didn't service transmission at 55,000 miles and sold it to me without proper maintenance as per manual says . Talked to GM and he says they don't due schedule maintenances on vehicles; so I said you don't do oil changes and he started getting mad and saying we don't do schedule maintenance on vehicles . I will never buy another vehicle from this dealer nor my whole family due to them not servicing there vehicles before sale and denying any schedule maintenance . I pulled service records on it and they never serviced the awd system or transmission or coolant flushes on vehicle before sold to customers , salesman even told me and my wife it was all serviced and maintained ; apparently they lied to me and my wife to obtain a sale !

I bought a vehicle from this dealership about a month ago. At the time, I had a tag that I wanted to transfer, but for whatever reason, they couldn’t transfer the tag I had with me, so they gave me a temporary tag and were told the issue should be fixed in the next few weeks. Approximately three days before the temporary tag expired, I called them, and they said the issue had still not been resolved. Still, they would send me another temporary tag via mail three days after the tag expired, and I should have already gotten the temporary tag in the mail. It never came in. I called them up again. I was told they would overnight it to me and to expect it the next day. 3days later still no tag and have been ghosted by them. This is by far the worst experience I’ve ever had with any car dealership. I would not buy here again. ight another tag to me two days later still no tag every time I call them for some reason no one ever in the office and when I do finally get a finance manager on the phone, he grabs all my information down and tells me he’ll give me a call back later in the day two days later still no phone call. This is by for the worst experience I’ve ever had with any car dealerships. I would not buy here again.

The worst experience i've ever had. Impossible to get a response from Thunder Chrysler Dodge Jeep. Luis would not return calls or respond at all. Wasted over a week with no response. Trying to get a price for a standard, new part. No call backs. Disinterested Staff. No Manager call back. No email. No Service. Broken promises. Lies told. Forever on hold. BEWARE!!!! DO NOT COME HERE!!!!! Shocking....

I went back to this dealership when I was looking to trade my van in since I bought my van there almost 4 years ago. I'm saddened to say this time was horrible and I will never give them any business again. I started by filling out the online inquiry where they told me my car was worth between 6,500 and 8,300 (remember this ) I spoke with a guy named Matt and set up appointment for Saturday at 11am. I moved another appointment to accommodate this appointment since it was important to me. As soon as my dad and I arrive we park then we approach a big group of salesman sitting around doing nothing . matt steps forwards shakes our hands and saids something came up he is giving us to tre. This put a bad taste in my mouth to start and made me feel not valued as a customer, however I pushed thru. Tre was very kind but not very knowledgeable about the car we were looking at . We all went on a test drive then my dad leaves and tre and I go inside to talk numbers. So tre comes back with a offer for my car that they were reviewing while I was test driving the other one and the offer is 2,100..I literally laughed out out loud..I thought they were joking..I showed them the quote they had set me from the website and they proceeded to tell me that was just for the year and mileage of my car and they listed off the reasons why they offered me less.. They stated my tires were which I'm aware of and so are the ones on the car I test drove . Then my car has dents and scratches which it does. Then they said my transmission was slipping..wow not true at all. I get my car serviced all the time and drive my car all the time I would know if this was the case. I called my mechanic while I was sitting there about my transmission and he told me to walk out. I was so appalled and at this point poor tre knows he isn't going to make a sale so he goes to get Bob the finance manager who came over and shook my hand. I reminded him I knew him from my purchase in 2020 and I wasn't happy..I let him know we are not going to make a deal today and I was leaving. As I am leaving Bob offers me 5,300 for my trade but by then I was disgusted and I left . I went straight to Bartow Ford where I found a honest salesman with kaz and I was able to find the help I need. Thanks but not thanks thunder..I will never step foot in ur door again. Please be careful going here if u are a elderly person or a woman. They are not honest!

Had to change from five star to one. I don’t trust dealerships and Thunder is a perfect reason why. Don’t let the new building fool you. I used to trust them when Jason worked in the service department as he was upfront and honest. We have free oil changes and a lifetime warranty so we have to use Thunder for work to be covered. Any service tech but Jason would try to upsell us on something so we started asking for him each time since 2019. Jason quit in May 2024 and we’ve had a rough go ever since. A few weeks ago, I came in for a tire patch. Was told they’re not allowed to patch a tire rated like mine. Jason had done it once before so I was confused. Then found out the tires were wearing out badly. Alignment wasn’t done right (Thunder did it) so our tires wore out quickly, on the inner corner of the tire, down to the cords, requiring us to buy four new tires two years before we should have to. Oh and the tie rod needed to be replaced which was a three week wait on parts (I understand that is a common problem now). The whole rack had to be replaced because they couldn’t get the tie rod end loose (didn’t want to heat it up, then changed story to “both sets of torches don’t work.”) Bottom line:they wanted commission from a bigger bill. Thankful the car has a lifetime warranty so we didn’t have to pay for all that but what if we didn’t have it? How many people come in without a warranty and don’t know enough about cars to ask questions? Service manager Chris lied to us about several things, including “Chryslers policy” on tires and their ability to be patched. He talked badly about the oil techs saying they “know nothing” when asked why our tire problem wasn’t noticed during their 21 point inspection they do each time we have an oil change (we go every 6 months and were always told the tires were fine) so it could have been fixed before we had to replace all of them. Why even say you’re doing an inspection when you’re not actually looking for a potential problem? Chris told us we should get an alignment done every year to make sure our tires were wearing properly. He was fired a few days later. Then they hired a new service manager who told us “we can’t get it perfect every time” when asked why our alignment was done incorrectly yet again after we specifically asked for a certain camber to be set to prevent the same tire wear issue from happening a third time. She avoided answering several questions and didn’t seem to know about cars. I sat in the lobby for over eight hours that first day and heard nothing but stories of how they lie to trusting customers, lose or break items in their vehicles, and fail to actually do a proper inspection to prevent problems, like notice corrosion on a battery. Here we are three weeks later and we finally have our car back. Our service tech Billy did what he could and kept us informed along the way, and we know the issue isn’t his fault. The GM Tony seemed to understand the problem and gave us a small discount on the tires. But the new service manager (don’t recall her name) needs to learn how to respond to customers. Thunder should hire some honest people who know about cars and don’t have to work on commission if they truly want to keep customers.

horrible customer service. Dropped of a vehicle to check the battery first thing in the morning and after multiple attempts to get an update, no response. I have left numerous messages and can get no one to call me back to at least provide an update. This is not the 1st time I have had a problem with their service department. Once this issue is resolved, it will probably be the last for me.

I had a scheduled an appointment for an oil change, fuel filter and a warranty job (NOx sensor) I get their and am told they can’t do the warranty work because it takes more time than they had. I should have been told that during the scheduling. That said I said I could leave the truck and asked for a rental. I know when you have warranty work done the rental is no charge. Angel told me there were no rentals available so I said ok and had them go ahead and perform the oil change and fuel filter service and would reschedule for the warranty work. So I waited in the waiting area. While sitting there I herd another service person talk to a customer saying “your warranty work is going to take longer than expected would you like a rental car” I just sat there in disbelief. Mind you I was 1 hour into waiting. So at 2 1/2 hours in I was called to the desk to check out. I asked Angel about why I was misled and he said at the time there wasn’t a vehicle I said so in an hour one just showed up. You could tell he was very uncomfortable so I said please cancel my warranty appointment because I you weren’t honest with me. He said nothing! Not I’m sorry not a word. I’ll never go back to that dealership. Lakeland here I come.

Do NOT bring your vehicle here for service. Do NOT let a man named Billy handle it either. They are liars and lazy.

STAY AWAY FROM SERVICE 2019 1500 spent 30 days at dealership replacing camshaft sensor. Went into limp mode the next morning and left on side of road for 4 hours waiting on their tow service. They insisted they had to finish instead of a closer dealership to me. I am now 2 hours away from my vehicle. NO ONE at Thunder has replied to multiple phone calls getting an update or setting me up with a loaner to make an out of state funeral next week. Apparently, it is the just the receptionist and the tech who is working on my truck at dealership. Not a single point of escalation would answer the phone. STAY AWAY STAY AWAY STAY AWAY Update: 06/20 1620 Tech spoke with GM and they will get me the first loaner back, but they can't get ahold of customer. The new problem part is not in stock until Monday. 06/21 $105 uber ride later I am in a loaner until repairs can be completed. 06/28 330pm get call the truck is ready drive out and picked up truck. 06/30 went to start and the original issues are back. And no one is there on Sunday to assist. 07/01 after using jump pack, limp mode and the 27 CEL codes were able to get cleared. Will have to wait and see if it comes back again. 08/13 Truck back in Limp mode and not getting any update from service department on their plan to warranty their work.

They lied to my uncle about his van needing a new engine...complete diagnosis was done and the only thing they did was pull the valve cover....no other info was given...they said it was a timing chain issue...chain was tight and on time...estimate to repair was 14000 dollars...this dealership is old school con .....stay away from this service dept.....run run run

I just have to say this is the most unorganized dealership I’ve ever dealt with. I try to use this location often but it’s always an issue with the parts department. You’re always put on hold until finally getting hung up on. And the lady working the desk is rude and says all she can do is continue trying to transfer me. Like I said, this is ALWAYS an issue and I won’t try to give them my business anymore.

Worst customer service ever!! There is little to no communication from their team. They've had our vehicle in the shop since June 13th and still nothing. I understand they were waiting on parts, however they've now had the parts for 10 days and still no update. We are still waiting to find out if they have even started the repairs. Their excuse is being understaffed - maybe something you should've told us before we dropped off the car to your shop so we could've gone somewhere else. No loaner has been provided, but they did offer to rent us one of their vehicles for $50/day. DO NOT RECOMMEND THEM!!!