Customer Reviews

Seems to be a very efficient process to get my oil changed and tires rotated. The only thing I would note is that they asked if I wanted a car wash and I said yes, but when I went out to get my vehicle, I realized it had not been washed..

Service was good. But I don't like synthetic blend oil that was put in.

All good

They worked tirelessly to get the deal done. Only complaint I have is they didn't tell me they black out the rims using hubcaps.

Salesman and service associates very patient and helpful.

Was good

Overall great service and quick. No complaints!

Took a little longer than expected for a service being I had an appointment but other than that great experience.

The service was good once we got our vehicle to the dealership. Where the service was lacking is we had difficulty utilizing the online scheduler and made multiple calls and, left messages to the service department which were not returned.

Great experience, although the last time there was a massive lack of communication, but overall I like the dealership.we have bought 3 vehicles from Thunder.

Thank You to the Thunder Team! A special Thank You to Todd L. His knowledge of the business & what the applicant is looking for within budget. He was funny & cool. Making the process much easier. I was in and out driving home in a good timing. Between his phone & computer he was on it. Search an inventory to satisfy the buyer. Thank You to the Thunder Team! Everyone that passed me acknowledged me and asked if I was being helped. I ♥️ My car. And will definitely refer to this dealership. Ty Angela!

Overall happy with my purchase, salesman was on point (Keith) Only thing that is disappointing is the fact that I had to replace the windshield under my insurance and the fact the truck came with low tread tires… considering the truck I traded had brand new tires and no cracks in the windshield.

horrible customer service. Dropped of a vehicle to check the battery first thing in the morning and after multiple attempts to get an update, no response. I have left numerous messages and can get no one to call me back to at least provide an update. This is not the 1st time I have had a problem with their service department. Once this issue is resolved, it will probably be the last for me. Update: Battery was replaced, under warranty. Response and updates significantly improved by service dept. Unfortunate that this occurred after my 20 mile trip to visit them personally to get finally get answers. I would have liked to have the testing and battery replacement completed earlier than the 5 days it took to do so, but it all worked out. Txs, Thunder.

I love my car. Sales people are great. It took forever to get the paperwork signed for my new car though. I waited 11 hrs in total to sign paperwork.

I was happy with the people and the oil change being done quick but this is the second time since I had the jeep in less then a year that I was told it would be cleaned for me before I picked it up and it was not.

Today the gave my Daughter a replacement vehicle. Soon after she was called and told she could pick up her Jeep as it was finished Sincerely John Olin

Prices for maintenance services. . Way to high and going to others. . Oil changes , which is what I got , and service personnel were great .

STAY AWAY FROM SERVICE 2019 1500 spent 30 days at dealership replacing camshaft sensor. Went into limp mode the next morning and left on side of road for 4 hours waiting on their tow service. They insisted they had to finish instead of a closer dealership to me. I am now 2 hours away from my vehicle. NO ONE at Thunder has replied to multiple phone calls getting an update or setting me up with a loaner to make an out of state funeral next week. Apparently, it is the just the receptionist and the tech who is working on my truck at dealership. Not a single point of escalation would answer the phone. STAY AWAY STAY AWAY STAY AWAY Update: 06/20 1620 Tech spoke with GM and they will get me the first loaner back, but they can't get ahold of customer. The new problem part is not in stock until Monday. 06/21 $105 uber ride later I am in a loaner until repairs can be completed. 06/28 330pm get call the truck is ready drive out and picked up truck. 06/30 went to start and the original issues are back. And no one is there on Sunday to assist. 07/01 after using jump pack, limp mode and the 27 CEL codes were able to get cleared. Will have to wait and see if it comes back again.